.shell{flex-direction:column;width:min(980px,100% - 2rem);min-height:100vh;margin:0 auto;display:flex}.topbar{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:1rem;margin-bottom:1.75rem;padding:1.25rem 0 1rem;display:flex}.brand{color:inherit;align-items:center;gap:.75rem;text-decoration:none;display:flex}.brand-mark{object-fit:contain;width:40px;height:40px}.brand-copy{flex-direction:column;line-height:1.1;display:flex}.brand-copy strong{font-family:var(--font-display);font-size:1.35rem;font-weight:600}.brand-copy small{letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-size:.68rem;font-weight:600}.nav{flex-wrap:wrap;align-items:center;gap:1rem;display:flex}.nav a{color:var(--text-soft);font-size:.92rem;font-weight:600;text-decoration:none}.nav a.active{color:var(--brand-deep)}.nav-quiet{opacity:.7}.main{flex:1;padding-bottom:2.5rem}.footer{color:var(--muted);text-align:center;padding:1.5rem 0 2rem;font-size:.78rem}@media (width<=720px){.topbar{flex-direction:column;align-items:flex-start}}.login-stage{color:#f6f1ea;background:#09090a;place-items:center;min-height:100vh;padding:2rem 1.25rem;display:grid;position:relative;overflow:hidden}.login-atmosphere{background:radial-gradient(circle at 18% 20%,#e1060073,#0000 32%),radial-gradient(circle at 82% 18%,#ffffff14,#0000 28%),radial-gradient(circle at 50% 85%,#e106002e,#0000 40%),repeating-linear-gradient(-12deg,#0000 0 18px,#ffffff04 18px 19px);animation:14s ease-in-out infinite alternate drift;position:absolute;inset:-20%}.login-panel{z-index:1;text-align:left;width:min(420px,100%);animation:.56s both rise;position:relative}.login-logo{object-fit:contain;filter:drop-shadow(0 12px 28px #e1060059);width:72px;height:72px;margin-bottom:1.4rem}.login-eyebrow{letter-spacing:.16em;text-transform:uppercase;color:#f6f1ea9e;margin:0;font-family:Outfit,system-ui,sans-serif;font-size:.78rem;font-weight:600}.login-brand{letter-spacing:-.03em;color:#fff;margin:.45rem 0 .8rem;font-family:"Source Serif 4",Georgia,serif;font-size:clamp(3.2rem,10vw,4.4rem);line-height:.95}.login-lede{color:#f6f1eac7;max-width:28rem;margin:0 0 1.6rem;font-family:Outfit,system-ui,sans-serif;font-size:1.05rem;line-height:1.55}.ms-btn{color:#111;background:#fff;border-radius:999px;align-items:center;gap:.7rem;padding:.95rem 1.25rem;font-family:Outfit,system-ui,sans-serif;font-weight:650;text-decoration:none;transition:transform .18s,background .18s;display:inline-flex;box-shadow:0 16px 40px #00000059}.ms-btn:hover{background:#f3efe8;transform:translateY(-2px)}.login-note{color:#f6f1ea80;margin:1rem 0 0;font-family:Outfit,system-ui,sans-serif;font-size:.82rem}@keyframes drift{0%{transform:translate(0,0)scale(1)}to{transform:translate(2%,-1.5%)scale(1.04)}}@keyframes rise{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}:root{--ink:#0c0c0d;--ink-soft:#1a1a1c;--paper:#f3efe8;--paper-dim:#e7e1d6;--muted:#8a857c;--text:#1c1b19;--text-soft:#4a4741;--brand:#e10600;--brand-deep:#a80500;--brand-glow:#e1060059;--line:#1c1b191f;--ok:#1f7a4c;--danger:#b42318;--font-display:"Source Serif 4", Georgia, serif;--font-body:"Outfit", system-ui, sans-serif;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}*,:before,:after{box-sizing:border-box}html,body,#root{min-height:100%}body{font-family:var(--font-body);color:var(--text);background:radial-gradient(1200px 600px at 10% -10%, #e1060014, transparent 55%), radial-gradient(900px 500px at 100% 0%, #0c0c0d0f, transparent 50%), linear-gradient(180deg, #f7f3ec 0%, var(--paper) 40%, #ebe5db 100%);background-attachment:fixed;margin:0}a{color:var(--brand-deep)}button,input,textarea,select{font:inherit}.boot{min-height:100vh;font-family:var(--font-body);color:var(--muted);place-items:center;display:grid}.eyebrow{letter-spacing:.14em;text-transform:uppercase;color:var(--brand);margin:0 0 .4rem;font-size:.75rem;font-weight:600}.lede{color:var(--text-soft);max-width:40rem;margin:.6rem 0 0;font-size:1.05rem;line-height:1.55}h1{font-family:var(--font-display);letter-spacing:-.02em;margin:0;font-size:clamp(2rem,4vw,2.75rem);font-weight:600;line-height:1.1}.btn{background:var(--brand);color:#fff;cursor:pointer;box-shadow:0 10px 30px var(--brand-glow);border:0;border-radius:999px;justify-content:center;align-items:center;gap:.55rem;padding:.85rem 1.35rem;font-weight:600;text-decoration:none;transition:transform .16s,background .16s,box-shadow .16s;display:inline-flex}.btn:hover{background:var(--brand-deep);transform:translateY(-1px)}.btn:disabled{opacity:.65;cursor:wait;transform:none}.btn-ghost{color:var(--text);box-shadow:none;border:1px solid var(--line);background:0 0}.btn-ghost:hover{background:#ffffff80}.muted{color:var(--muted)}.error{color:var(--danger);font-weight:500}.badge{text-transform:uppercase;letter-spacing:.04em;background:var(--paper-dim);color:var(--text-soft);border-radius:999px;align-items:center;padding:.2rem .55rem;font-size:.72rem;font-weight:600;display:inline-flex}.home{animation:.48s both rise}.home-intro{margin-bottom:1.5rem}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.section-label{letter-spacing:.12em;text-transform:uppercase;color:var(--muted);margin:1.6rem 0 .75rem;font-size:.72rem;font-weight:700}.search-box input{border:1px solid var(--line);background:#ffffffe0;border-radius:999px;width:100%;padding:.95rem 1.2rem;box-shadow:0 10px 28px #0c0c0d0d}.search-box input:focus{border-color:#0000;outline:2px solid #e1060059}.search-results{margin-top:1rem}.search-results ul{gap:.5rem;margin:0;padding:0;list-style:none;display:grid}.search-results a{border:1px solid var(--line);color:inherit;background:#fffc;border-radius:.9rem;gap:.15rem;padding:.85rem 1rem;text-decoration:none;display:grid}.search-results a span{color:var(--text-soft);font-size:.85rem}.quick-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:.65rem;display:grid}.quick{border:1px solid var(--line);color:inherit;background:#ffffffc7;border-radius:.95rem;gap:.25rem;min-height:5.5rem;padding:.95rem .9rem;text-decoration:none;transition:transform .16s,border-color .16s;display:grid}.quick:hover{border-color:#e1060066;transform:translateY(-2px)}.quick strong{font-size:.95rem}.quick span{color:var(--text-soft);font-size:.8rem;line-height:1.35}.home-footer-links{flex-wrap:wrap;gap:1.25rem;margin-top:1.75rem;display:flex}.text-link{font-weight:650;text-decoration:none}.stepper{color:var(--muted);gap:.75rem;margin-top:1rem;font-size:.78rem;font-weight:650;display:flex}.stepper .on{color:var(--brand-deep)}.topic-grid .option{text-align:left;width:100%;font:inherit;color:inherit}.change-topic{color:var(--text-soft);cursor:pointer;background:0 0;border:0;justify-self:start;padding:0;font-weight:600}.change-topic strong{color:var(--text)}.follow-up{margin-top:.75rem}.choice-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:1rem;display:grid}.choice{color:inherit;border:1px solid var(--line);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);text-align:left;width:100%;min-height:11rem;font:inherit;cursor:pointer;background:#ffffffb8;border-radius:1.15rem;flex-direction:column;gap:.55rem;padding:1.5rem 1.4rem 1.6rem;text-decoration:none;transition:transform .2s,border-color .2s,box-shadow .2s;display:flex}.choice:hover{border-color:#e1060059;transform:translateY(-3px);box-shadow:0 18px 40px #0c0c0d14}.choice-kicker{letter-spacing:.12em;text-transform:uppercase;color:var(--muted);font-size:.72rem;font-weight:600}.choice strong{font-family:var(--font-display);font-size:1.55rem;font-weight:600}.choice-copy{color:var(--text-soft);font-size:.95rem;line-height:1.45}.choice-incident{background:linear-gradient(145deg,#e1060014,#0000 55%),#ffffffc7}.choice-request{background:linear-gradient(145deg,#0c0c0d0d,#0000 55%),#ffffffc7}.home-secondary{color:var(--text-soft);margin-top:1.75rem}.form-page,.list-page,.detail-page,.success-panel{animation:.42s both rise}.back{color:var(--text-soft);margin-bottom:1rem;font-size:.9rem;font-weight:600;text-decoration:none;display:inline-block}.form-intro,.list-header{margin-bottom:1.5rem}.list-header{justify-content:space-between;align-items:end;gap:1rem;display:flex}.ticket-form,.reply-form{border:1px solid var(--line);background:#ffffffc7;border-radius:1.15rem;gap:1.1rem;padding:1.4rem;display:grid}.ticket-form label,.reply-form label{gap:.4rem;font-size:.92rem;font-weight:600;display:grid}.ticket-form input,.ticket-form textarea,.reply-form textarea{border:1px solid var(--line);width:100%;color:var(--text);background:#fffcf7;border-radius:.75rem;padding:.75rem .85rem}.ticket-form input:focus,.ticket-form textarea:focus,.reply-form textarea:focus{border-color:#0000;outline:2px solid #e1060059}.form-row.two{grid-template-columns:repeat(2,minmax(0,1fr));gap:1rem;display:grid}fieldset{border:0;margin:0;padding:0}legend{margin-bottom:.65rem;font-weight:600}.option-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:.65rem;display:grid}.stack-options{gap:.5rem;display:grid}.option{border:1px solid var(--line);cursor:pointer;background:#fffcf7;border-radius:.9rem;gap:.2rem;padding:.85rem .9rem;transition:border-color .16s,background .16s;display:grid}.option input{opacity:0;pointer-events:none;position:absolute}.option strong{font-size:.95rem}.option span{color:var(--text-soft);font-size:.82rem;font-weight:400;line-height:1.35}.option.on{background:#e106000f;border-color:#e106008c}.option.slim{padding:.7rem .8rem}.priority-pill{background:var(--ink);color:#fff;border-radius:999px;align-items:center;gap:.4rem;width:fit-content;margin:0;padding:.55rem .85rem;font-size:.88rem;display:inline-flex}.priority-pill strong{color:#ffb4ae;text-transform:uppercase;letter-spacing:.04em}.optional{color:var(--muted);font-weight:500}.success-panel{max-width:34rem;padding:1.5rem 0}.actions{flex-wrap:wrap;gap:.75rem;margin-top:1.4rem;display:flex}.ticket-list{gap:.65rem;margin:0;padding:0;list-style:none;display:grid}.ticket-list a{border:1px solid var(--line);color:inherit;background:#ffffffbf;border-radius:.95rem;justify-content:space-between;align-items:center;gap:1rem;padding:1rem 1.1rem;text-decoration:none;display:flex}.ticket-list-main{gap:.25rem;min-width:0;display:grid}.ticket-list-sub{color:var(--muted);font-size:.8rem}.ticket-list strong{font-weight:600}.empty{color:var(--text-soft);padding:2rem 0}.filters{flex-wrap:wrap;gap:.5rem;margin-bottom:1rem;display:flex}.chip{border:1px solid var(--line);cursor:pointer;color:var(--text-soft);background:#ffffffb3;border-radius:999px;padding:.45rem .85rem;font-size:.82rem;font-weight:600}.chip.on{background:var(--ink);color:#fff;border-color:var(--ink)}.queue-table{border-collapse:collapse;background:#ffffffbf;border-radius:1rem;width:100%;overflow:hidden}.queue-table th,.queue-table td{text-align:left;border-bottom:1px solid var(--line);padding:.85rem 1rem;font-size:.92rem}.queue-table th{text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-size:.75rem}.detail-page{gap:1.15rem;animation:.42s both rise;display:grid}.detail-hero{gap:.65rem;display:grid}.detail-hero-top{justify-content:space-between;align-items:center;gap:1rem;display:flex}.detail-meta{flex-wrap:wrap;align-items:center;gap:.45rem;display:flex}.meta-pill{border:1px solid var(--line);color:var(--text-soft);background:#ffffffb3;border-radius:999px;align-items:center;padding:.25rem .65rem;font-size:.78rem;font-weight:600;display:inline-flex}.request-card,.thread-card,.reply-card{border:1px solid var(--line);background:#ffffffc7;border-radius:1.15rem;padding:1.2rem 1.25rem 1.35rem}.request-card h2,.thread-card h2,.reply-card h2{font-family:var(--font-display);margin:.15rem 0 .85rem;font-size:1.35rem;font-weight:600}.request-facts{grid-template-columns:repeat(2,minmax(0,1fr));gap:.65rem;margin:0 0 1rem;display:grid}.request-facts div{border:1px solid var(--line);background:#fffcf7;border-radius:.8rem;padding:.7rem .8rem}.request-facts dt{letter-spacing:.08em;text-transform:uppercase;color:var(--muted);margin-bottom:.2rem;font-size:.7rem;font-weight:700}.request-facts dd{margin:0;font-weight:600}.request-description{white-space:pre-wrap;color:var(--text);font-size:1.02rem;line-height:1.55}.thread-header{justify-content:space-between;align-items:start;gap:1rem;margin-bottom:.75rem;display:flex}.badge-ai{color:var(--brand-deep);background:#e106001a}.thread-empty{padding:.5rem 0 .25rem}.thread{gap:.75rem;display:grid}.bubble{border:1px solid var(--line);background:#fffcf7;border-radius:1rem;padding:.9rem 1rem}.bubble-you{background:#0c0c0d0a}.bubble-ai{background:linear-gradient(145deg,#e1060012,#fffcf7f2);border-color:#e1060033}.bubble-draft{border-style:dashed}.bubble-meta{color:var(--text-soft);justify-content:space-between;align-items:center;gap:.75rem;margin-bottom:.45rem;font-size:.82rem;display:flex}.bubble-tags{flex-wrap:wrap;align-items:center;gap:.35rem;display:inline-flex}.bubble-body{white-space:pre-wrap;margin:0;line-height:1.5}.bubble-note{color:var(--muted);margin:.65rem 0 0;font-size:.82rem}.reply-form.bare{background:0 0;border:0;margin-top:.75rem;padding:0}.reply-card .muted{margin-top:-.35rem}@media (width<=820px){.request-facts{grid-template-columns:1fr}}.detail-header{gap:.55rem;margin-bottom:1rem;display:grid}.ticket-body{white-space:pre-wrap;font-family:var(--font-body);border:1px solid var(--line);background:#ffffffbf;border-radius:1rem;padding:1rem 1.1rem;line-height:1.5}@media (width<=820px){.choice-grid,.option-grid,.form-row.two,.quick-grid{grid-template-columns:1fr}}@media (width>=821px) and (width<=1100px){.quick-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}.attachment-picker{gap:.55rem;display:grid}.attachment-picker.required input[type=file]{background:#e1060008;border-color:#e1060059}.required-hint{color:var(--brand-deep);font-size:.78rem;font-weight:600}.email-compose{border:1px solid var(--line);background:#fffcf7;border-radius:.75rem;align-items:stretch;gap:0;display:flex;overflow:hidden}.email-compose input{flex:1;box-shadow:none!important;background:0 0!important;border:0!important;border-radius:0!important}.email-domain-suffix{background:var(--paper-dim);color:var(--text-soft);white-space:nowrap;border-left:1px solid var(--line);align-items:center;padding:0 .9rem;font-weight:650;display:inline-flex}.field-hint{color:var(--text-soft);margin-top:.4rem;font-size:.85rem;display:block}.hr-docs-required{background:#e106000a;border:1px solid #e1060038;border-radius:.95rem;gap:.85rem;padding:1rem 1.05rem;display:grid}.hr-portal-grid{margin-bottom:.25rem}.attachment-picker-head{flex-wrap:wrap;align-items:baseline;gap:.5rem .75rem;font-size:.92rem;font-weight:600;display:flex}.attachment-picker input[type=file]{border:1px dashed var(--line);width:100%;color:var(--text-soft);background:#fffcf7;border-radius:.75rem;padding:.85rem}.attachment-list{gap:.4rem;margin:0;padding:0;list-style:none;display:grid}.attachment-list li{background:#0c0c0d0a;border-radius:.65rem;justify-content:space-between;align-items:center;gap:.75rem;padding:.55rem .75rem;font-size:.92rem;display:flex}.attachment-list a{color:var(--brand-deep);font-weight:600;text-decoration:none}.attachment-list a:hover{text-decoration:underline}.attachment-block{border-top:1px solid var(--line);margin-top:1.1rem;padding-top:1rem}button.linkish{color:var(--brand-deep);font:inherit;cursor:pointer;background:0 0;border:0;padding:0;text-decoration:underline}